User Data Deletion Instructions
Last Updated: May 3, 2026
1. Introduction
At Khanect AI Automation Agency ("we," "our," or "us"), we respect your privacy and your right to control your personal information. This User Data Deletion Policy explains how you can request the deletion of your personal data that we have collected through our services, including our WhatsApp chatbots, AI agents, and automation workflows.
This policy complies with Meta's Platform Policy requirements for applications integrated with WhatsApp Business API, Facebook Messenger, and other Meta services.
2. What Data We Collect
As outlined in our Privacy Policy, we may collect the following types of information:
- Personal Contact Details: Name, phone number, email address, business details
- Communication Data: WhatsApp messages, email correspondence, message content, profile names
- Technical Data: Workflow logs, API interactions, automation execution data
- Appointment Data (if applicable): Booking details, preferences, scheduled appointments
- Device Information: Platform type (WhatsApp, Messenger), timestamps
3. Your Right to Data Deletion
Under data protection regulations and Meta's Platform Policy, you have the right to request deletion of your personal data at any time. We will honor your request within the timelines specified in this policy.
4. How to Request Data Deletion
You can request deletion of your data through any of the following methods:
Method 1: Email Request (Recommended)
Send an email to: connect@khanect.com
Subject: Data Deletion Request - [Your Name/Phone Number]
Include the following information:
- Your full name
- Phone number used with our WhatsApp service
- Email address (if applicable)
- Any account identifiers or service details
- Specify whether you want complete deletion or partial deletion
Method 2: WhatsApp Request
- Message our business WhatsApp number (the one you've been communicating with)
- Type: "I want to delete my data"
- Our team will guide you through the verification process
Method 3: Through Meta/Facebook
If you accessed our services through a Meta-integrated app:
- Go to your Facebook Settings
- Navigate to "Apps and Websites"
- Find "Khanect AI Automation Agency" in the list
- Click "Remove" to revoke access
- Your data deletion request will be automatically processed
5. Verification Process
To protect your privacy and prevent unauthorized deletion requests, we will verify your identity before processing the deletion. Verification may include:
- Phone number verification (OTP sent via WhatsApp or SMS)
- Email confirmation
- Security questions related to your service usage
- Facebook account verification (for Meta-integrated services)
Timeline: Identity verification typically takes 1-2 business days.
6. Data Deletion Timeline
Once your request is verified, we will process your data deletion according to the following timeline:
| Action | Timeline |
|---|---|
| Request Acknowledgment | Within 24 hours |
| Identity Verification | 1-2 business days |
| Data Deletion Completion | Within 30 days (usually 7-14 days) |
| Confirmation Email | Sent upon completion |
7. What Gets Deleted
When you request data deletion, we will permanently remove:
Personal Contact Information
- Name, phone number, email address
- Profile pictures and display names
Communication Records
- WhatsApp message history and conversation logs
- Email correspondence
- Chat transcripts with our AI agents
Automation & Technical Data
- Workflow execution logs related to your account
- API interaction data
- Session data and usage analytics
Appointment/Service Data (if applicable)
- Booking history and preferences
- Service requests and configurations
8. Data We May Retain (Legal Obligations)
In certain limited circumstances, we may retain some data for legal or business purposes:
Legal Compliance:
- Transaction records for tax and accounting purposes (retained for 7 years as required by Indian law)
- Documentation related to legal disputes or investigations
- Records required for fraud prevention and security purposes
Aggregated/Anonymized Data:
- Non-identifiable statistical data used for service improvement
- Anonymized usage patterns that cannot be linked back to you
Note: Any retained data will be fully anonymized and cannot be used to identify you personally.
9. Third-Party Data Deletion
We will also request deletion of your data from our third-party service providers, including:
- Meta Platforms (WhatsApp): Message logs, webhook data
- Make (Automation Platform): Workflow execution logs
- AI Providers (OpenAI, Anthropic): Processed queries and conversation history
- Cloud Storage: Backup files containing your data
Note: Third-party deletion timelines may vary based on their respective data retention policies.
10. Consequences of Data Deletion
Important: Please be aware that once your data is deleted:
- You will lose access to our services
- Your message history and conversation logs will be permanently removed
- Any active automation workflows configured for you may be disabled
- You cannot recover deleted data
- If you have active service agreements, they may be affected
- You will need to re-register and provide information again to use our services in the future
We recommend: Complete or cancel any active service agreements before requesting data deletion.
11. Partial Deletion Requests
If you only want to delete specific data rather than everything, please specify in your request:
- Message History Only: We can delete conversation logs while keeping service configuration data
- Contact Information Only: We can remove your personal details while keeping anonymized service usage data
- Specific Time Periods: Request deletion of data from particular date ranges
Please clearly specify your preference when submitting your deletion request.
12. Confirmation of Deletion
Once your data deletion is complete, you will receive a confirmation email containing:
Confirmation Details:
- Unique confirmation reference number
- Deletion completion date
- List of data types that were deleted
- Information about any data retained for legal purposes (if applicable)
- Contact information for follow-up questions
13. Automated Deletion (Meta App Removal)
If you remove our app through Facebook/Meta settings:
- We automatically receive a deletion request callback from Meta
- Your data is queued for deletion within 24 hours
- Complete deletion is processed within 30 days
- You receive a confirmation email (if we have your email address)
14. Data Deletion for Deceased Users
If you are the legal representative of a deceased user and wish to request data deletion:
- Contact us at: connect@khanect.com
- Subject: "Deceased User Data Deletion Request"
- Provide:
- Copy of death certificate
- Proof of legal authority (will, court order, etc.)
- Deceased user's phone number and service details
- We will process the request within 30 days upon verification
15. Complaints and Appeals
If you are not satisfied with how we handled your data deletion request, you can:
Internal Appeal:
- Email: connect@khanect.com
- Subject: "Data Deletion Complaint"
- We will review and respond within 7 business days
External Complaints:
- Meta/Facebook Data Protection: Facebook Help
- Ministry of Electronics and IT (India): meity.gov.in
- National Consumer Helpline (India): 1800-11-4000
16. Frequently Asked Questions
Q: How long does data deletion take?
A: Complete deletion is processed within 30 days, but is usually completed within 7-14 business days.
Q: Can I recover my data after deletion?
A: No. Data deletion is permanent and irreversible. Please ensure you want to proceed before submitting your request.
Q: Is there a fee for data deletion?
A: No. Data deletion is completely free of charge.
Q: Can I download my data before deletion?
A: Yes. Please submit a "Data Export Request" to connect@khanect.com before requesting deletion. We will provide your data within 7 days.
Q: Will deleting my data affect active service agreements?
A: Yes, it may. We recommend completing or properly terminating any active services before requesting data deletion.
Q: What if I used multiple phone numbers with your service?
A: Please submit separate requests for each phone number, or mention all numbers in a single request.
17. Updates to This Policy
We may update this User Data Deletion Policy to reflect:
- Changes in legal requirements
- Improvements to our deletion process
- New data categories or services
When we make material changes, we will update the "Last Updated" date at the top of this document and notify affected users via email.
18. Contact Information
For data deletion requests or questions about this policy, please contact us:
Khanect AI Automation Agency
- Email:connect@khanect.com
- WhatsApp:Message us on our business number
- Location:Hyderabad, Telangana, India
- Business Hours:Monday - Saturday, 9:00 AM - 6:00 PM IST
19. Legal Compliance
This User Data Deletion Policy complies with:
- Meta Platform Policy (Data Deletion Requirements)
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures) Rules, 2011
- Digital Personal Data Protection Act, 2023 (India)
- General Data Protection Regulation (GDPR) principles
Effective Date: January 23, 2026